KronoDesk v1.1 Released: Customizable Notifications and Mobile Support

Inflectra is proud to announce the latest release of KronoDesk, our customer support and help desk ticketing system.  The new release includes a new mobile web interface for accessing the help desk and knowledge base on mobile devices, support for customizable email notifications, and a new reporting dashboard.

New Features

  • Users can upload small graphic avatars that will be displayed in forums and help desk
  • Users can specify override timezone and culture
  • Display forum statistics and total number open/answered messages in each forum
    Support for meta-tags in Forums with Tag Cloud for easy access to tagged threads
  • Workflow step/status can be marked separately as 'active' for submitter and 'active' for agent
  • Templating system for all help desk notifications and emails
  • Customizable Reporting system including graphs, data-grids and MS-Excel, CSV exports
  • Mobile web interface for Apple iOS Devices and Android Devices
  • Enhanced ability to change look and feel of application to match company standards / website
  • REST Web Services API added in addition to existing SOAP Web Services API

Enhancements

  • Ability for system to 'auto-close' after a period of time.
  • Stores user settings in database so that the system remembers filters, opened/closed widgets, etc.
  • My Subscribed Articles widget added to both customer and employee dashboards
  • Closed date now auto-populates and clears when you close/open a help desk ticket
  • Watermark added to the ticket creation page to better explain to customers the purpose of the Ticket Name field

About KronoDesk®

 

KronoDesk® is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

Inflectra® is a privately held software company dedicated to helping its customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on investment.

Inflectra® is currently headquartered in the growing technology community of Silver Spring, Maryland located just outside Washington, D.C.

Inflectra®, SpiraTest®, SpiraPlan®, SpiraTeam® and KronoDesk™ are either trademarks or registered trademarks of Inflectra Corporation.

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About Inflectra

Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.

At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)

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