March 31st, 2026 by Camille Baumann
user experience jira customer support spiraplan rapise inflectraai
We understand you are solving complex business problems and providing Software QA and or Engineering Verfication and Validation.
Choosing a new platform is a transformation excercise. It is an opportunity to better your process and workflows to gain efficiency, test coverage, time and cost savings, tracebility and trust.....Therefore, we are here to maximize your success with Inflectra’s Expert Complimentary Support Services.
At Inflectra, we believe that world-class software deserves world-class support. Whether you are a long-time license holder or currently evaluating our solutions through a Proof of Concept (POC), our mission is to ensure your ecosystem operates at peak efficiency. To help you achieve this, we invite you to take full advantage of our complimentary support services available at support@inflectra.com.
Expert Guidance for Complex Environments
In today’s fast-paced development landscape, maintaining a "single source of truth" is critical. We have customers using Spira (SpiraPlan, SpiraTeam, SpiraTest) with integrations across 80+ commonly used software tools to ensure data integrity across their entire lifecycle. However, we understand that configuring these connections to meet specific business rules can be complex. For instance, if you are challenged in making the Jira-Spira data sync work exactly the way you want, you don’t have to navigate it alone.
Our support engineers are experts in fine-tuning synchronization patterns, ensuring that your requirements, tasks, and defects flow seamlessly between platforms. Or if you want Spira to connect to PowerBI for additional reports, your ServiceNow tickets, Azure DevOps (ADO), GitHub, GitLab code repositories. Let us know. Here is a list of all the free plug-ins to help you maintain always auditable single source of truth. You can even make enhancement suggestions that are considered during product roadmap meetings via this channel, attach screen grabs for tickets etc.
This is a 24/5 email and help desk service that responds usually by the next day if not earlier. For screen share services, check out our Premium Support packages or service accelerators.
Hear From Our Customers
Don't just take our word for it—our users consistently highlight the responsiveness and expertise of our team*:
- "Best Customer Support in my 30-year career": "This is by far the best customer support I have ever experienced in my 30-year career in IT!" — Stephan Luik, Sr. Firmware Engineer, Ascom Wireless Solutions.
- "Exceptional and Prompt": "I have found the support to be exceptional, with all of my queries being automatically logged pretty instantly and answers provided within 24 hours without exception." — Recent Testimonial from SpiraTest User.
- "Top Notch Technical Service": "Their technical service is top notch—always responsive and spot-on in resolving any issues." — Testimonial from SpiraPlan User.
- "They don’t stop until giving you the right answer": "Customer Service is great, they don't stop till giving you the right answer. I advise everybody to use SpiraTest." — Recent Testimonial from Automated Testing User. [see more Testimonals and Case Studies via www.inflectra.com]
Why Contact Our Support Team?
When you reach out to support@inflectra.com, you aren't just opening a ticket; you are gaining access to a team of product specialists dedicated to your success.
- Zero Cost, High Value: This is a free service for all active license holders and those conducting a trial.
- Technical Excellence: Our team possesses deep architectural knowledge of Spira and its 80+ integrations, helping you eliminate data silos and manual entry. We will handhold your journey to cloud migration to connect competitor products.
- Tailored Solutions: We don't just provide generic answers; we work to understand your specific workflow challenges and Customised Reports to provide a bespoke path forward.
Your Single Source of Truth Awaits
Don't let a configuration hurdle slow your momentum. Whether you are syncing with Jira, automating with Rapise, or connecting to a DevOps pipeline, our experts are ready to assist you.
By leveraging our team, you ensure that your Inflectra Platform instance remains the robust, interconnected heart of your operations. We encourage you to reach out today at support@inflectra.com and let us help you optimize your integration, migration, or configuration needs. In addition, please connect with your account manager if you would like an introduction to an on the ground partner.
*Source: https://www.inflectra.com : https://www.g2.com
