Spotlight on KronoDesk 4.0 - LDAP and ActiveDirectory Integration | Inflectra

Spotlight on KronoDesk 4.0 - LDAP and ActiveDirectory Integration

July 19th, 2021 by inflectra

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution that adds service desk functionality to our Spira platform. There are many new features and improvements as part of KronoDesk 4.0, and this article focuses on the new support for Microsoft ActiveDirectory and LDAP that will be available in the new version.

LDAP and ActiveDirectory Support

Many of our customers choose to use KronoDesk for their in-house company IT help desk / service desk. For these environments it makes a lot of sense to be able to integrate KronoDesk with their in-house user directory for internal users. Therefore we have been working in our upcoming KronoDesk 4.0 release to add LDAP and ActiveDirectory support to KronoDesk based on our existing functionality available in Spira.

With this new functionality, you will be able to mix and match different types of user:

  • Users that login to KronoDesk using a KronoDesk login and password (same as the current version)
  • Users that login to KronoDesk using their company network login and password (LDAP managed).

Configuring LDAP in KronoDesk

The new LDAP functionality will be available from within the Administration section, on the Users administration menu:

On this page you will be able to enter the information necessary for connecting to the LDAP or ActiveDirectory server. Once that is correctly entered, you will be able to import users directly into KronoDesk from the LDAP directory:

You can then display a list of users to import into KronoDesk:

Once the users have been imported, they can then login to KronoDesk using the current network login and password:

Of course, non-LDAP users will still be able to login using their KronoDesk login and password.

kronodesk help desk ldap activedirectory service management