ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM). The ServiceNow platform can be used to manage IT infrastructure and a wide variety of other tasks. ServiceNow is primarily an ITSM tool that has been specifically designed for IT departments. However, ServiceNow is not just a simple Change Management system, it has a much broader functionality, corresponding to the different aspects defined the the Infrastructure IT Library (ITIL).
ServiceNow is typically used by mid-sized or large companies for managing their IT workflows, but it can be configured or customized to the individual business needs of different enterprises. ServiceNow is a cloud-based Software as a Service (SaaS) product, that in addition to its core ITSM functionality, has other modules, for instance, enterprise IT Operations Management (ITOM), IT Business Management (ITBM), Security, Customer Service, HR Service Management tools and a number of others.
Spira Integration with ServiceNow
Many of our customers have been looking for our SpiraTeam application lifecycle management (ALM) suite to integrate with ServiceNow to provide an end to end application and IT lifecycle capability.
Our new integration with ServiceNow will synchronize changes from different ServiceNow tables with Incidents and Requirements in our Spira platform (SpiraTest, SpiraTeam or SpiraPlan):
How Does it Work?
You can select a ServiceNow table to sync with Incidents and another ServiceNow table to sync with Requirements in Spira. To map to different projects in Spira, you will also need to designate a relevant field in each of the ServiceNow tables.
The ServiceNow Data Sync will sync name, status, priority/importance, description, owner, author, and any desired custom fields between the two systems.
New Incidents/Requirements created in Spira will be created in the appropriate ServiceNow table. In addition, new items created in the designated ServiceNow tables will be created in Spira and any changes after that will be synced with its counterpart in Spira.
With our new DataSync for ServiceNow, you can just worry about solving your issue and we’ll handle the rest!
SpiraTeam is a complete agile software development management system that manages your project's requirements, releases, iterations, tasks and bugs/issues. Designed specifically to support agile methodologies such as Scrum, Extreme Programming (XP), DSDM and Agile Unified Process (AUP) it allows teams to manage all their information in one environment. In SpiraTeam, each project has a dashboard home-page that summarizes all of the information regarding the project into a comprehensive, easily digestible form that provides a “one-stop-shop” for people interested in understanding the overall status of the project at a glance. It contains summary-level information for all types of artifact (requirements, test cases, incidents, etc.) that you can use to drill-down into the appropriate section of the application.
Founded in 2006, Inflectra is a market leader in software test management, test automation and application lifecycle management space. The company is headquartered in the USA, but has offices in over 10 countries. Known globally for its legendary customer support, Inflectra makes turn-key solutions that address many challenges in software test management and QA, test automation and product lifecycle management. Its methodology agnostic software tools are used in many industries where portfolio management, requirements traceability, release planning, resource management, document workflow and enterprise risk analysis are required. The company uses a concurrent pricing model for all its tools with unlimited products, projects, sprints, tests, API calls, included in a single price. All Inflectra products have a 30-day free trial.