Make Your Customers Happy
For your customers, KronoDesk™ provides a single, easy to use destination for all their support needs.
When they arrive with a problem, question or enquiry, KronoDesk will direct them to relevant knowledge
base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a
wide range of immediate solutions and suggestions.
For those enquiries that do not match an existing article or have not yet been discussed in a support
forum, KronoDesk will direct the customer to log a help desk ticket. The system provides an easy-to-use
help desk submission form that gathers the appropriate information to ensure a speedy resolution of the
problem. The customer can use their personalized dashboard to view the status of their help desk tickets
and provide additional information as requested by the support agents.
For those customers that prefer to use email, KronoDesk provides powerful email integration functionality
that can intelligently read incoming emails and generate new help desk tickets as well as add comments to existing
open tickets.
Empower Your Support Agents
For your support agents, KronoDesk™ eliminates the time and effort spent checking separate systems
for help desk tickets, support requests and forum posts. Using the customizable agent dashboard, they can
view all their assigned tickets, monitor incoming forum posts and check for new tickets all from the same
screen.
To reduce the time and effort spent dealing with routine enquiries, the agents can use KronoDesk to create
knowledge base articles, FAQs, whitepapers and forum posts to document common problems and the possible solutions.
KronoDesk Key Resources