FAQs for SpiraTest

This section provides answers to some of the most Frequently Asked Questions by our prospective customers. The FAQs are grouped in several categories to make finding the answers easier:

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General & Purchasing Questions

  1. What makes SpiraTest better than other Quality Assurance management systems?
    SpiraTest has all the features you would expect in a world-class Quality Assurance (QA) management suite yet is only a fraction of the price of our competitors. You just won't find a more feature-rich QA suite at anywhere near the price of SpiraTest.
  2. What makes SpiraTest better than other Bug/Issue Tracking tools?
    SpiraTest provides all the features you'd expect for detecting and tracking bugs/issues, yet for the same price as many standalone bug/issue tracking systems you also get the tools to manage your project requirements/scope and test plans.
    How many times have you wished you could determine which bugs affect the most important requirements, or been able to prove to a customer that all the requirements have been fully tested, and that all bugs have been fixed. With SpiraTest you can now manage projects with this level of rigor, using just one integrated application.
  3. What makes SpiraTest better than other Test Management tools?
    SpiraTest provides all the features you'd expect for creating, managing and executing user tests, yet for the same price as many standalone testing systems you also get the tools to manage your project requirements/scope and track the defects discovered during the execution of the tests.
    How many times have you wished you could prove to a customer that all the requirements have been fully tested, and that all bugs have been fixed. With SpiraTest you can now manage projects with this level of rigor, using just one integrated application.
  4. Can I pay for the software using a purchase order?
    Yes. We gladly accept purchase orders. Please contact us at sales@inflectra.com for more information.
  5. Do you offer a discount for Government, Non-Profit, and Academic Institutions?
    Yes. We offer a 20% discount off our already low price for non-profit, Government and academic institutions. Please contact us at sales@inflectra.com for more information.
  6. Can I pay for the software using a wire transfer or ACH payment?
    Yes. We gladly accept wire transfers and ACH payments. Please contact us at sales@inflectra.com for more information.
  7. How will I receive my copy of SpiraTest?
    Once your purchase has been confirmed you will be logged into the secure customer area of the website. This will contain the link to download the software as well as the license key for the version you purchased. Should you ever lose your copy of the installation file or your license key, you can always log back into the secure customer area to retrieve them. You will automatically be entitled to one year of free upgrades, which will also be posted to this secure customer area for download.
  8. Do you have a guarantee? What if I'm not happy with SpiraTest?
    We are so confident that you will be fully satisfied with our software that we offer an unconditional, 30-day money back guarantee!
  9. How do I know if SpiraTest will run on my web server?
    SpiraTest runs on any Windows web server that has Microsoft .NET framework version 4.0 and ASP.NET version 4.0 installed. To know for sure, just ask your system administrator or ISP if you have a Windows server with ASP.NET version 4.0 installed.
  10. I do not have a web server available. Can you host the application for me?
    Absolutely. We offer SpiraTest as a hosted Software as a Service (SaaS) - also known as Cloud - subscription as well as an on-premise install. When you purchase a SpiraTest SaaS subscription, we will host the application for you, manage the data backups, and handle all the technical aspects. That way you can focus on using the software to run you business hassle-free.
  11. How do I install SpiraTest?
    Installing SpiraTest is extremely simple, and generally takes less than 10 minutes. All that is required is to download the application, double-click on the Microsoft Installer (.msi) file, follow the prompts, enter your license key and database information and the installation wizard will do everything else for you. In addition, the application comes with a thorough installation document that explains each step in great detail.
  12. Can I have a demo copy of the application to try on my own computer before I purchase?
    We recommend users initially look at our online demo, which enables you to try out all of the features of SpiraTest on our hosted environment. However, once you have decided that SpiraTest is a good fit for your needs, you are encouraged to download our 30-day trial version which can be installed on your own web-server and loaded with real project data.
  13. I'm a web developer with ASP.NET experience. Why should I purchase SpiraTest instead of writing my own project management and quality management software?
    With several thousand hours of development time invested in creating SpiraTest, you can purchase our time at pennies per hour. Plus, you get a proven solution that has been put through our rigorous testing and validation processes. The alternative would be to start from scratch or reverse engineer our software. But ask yourself how long it would take you to code an application like this. Then ask yourself how much your time is worth. We think you'll agree that it's worth more than a few pennies an hour.
  14. Why is SpiraTest licensed by concurrent user rather than per-server?
    One of the missions of Inflectra is to provide high quality software at an affordable price to individuals, small businesses as well as large corporations. By having different prices for different levels of usage we are able to provide a solution that is affordable for every budget. For heavy users, we offer an enterprise license that offers unlimited usage at an unbeatable price.
  15. What is the price to upgrade from one edition of SpiraTest to a higher edition?
    The price to upgrade from one edition to a higher edition (e.g. from the 10-user to the 20-user edition) is just the incremental difference in price between the two editions. For example if you paid $499.99USD for the 5-user edition and you want to purchase the $899.99USD 10-user edition, the upgrade price is just $899.99 - $499.99 = $400.00USD.
  16. How do I upgrade from one edition of SpiraTest to a higher edition? Do I need to reinstall the application?
    To upgrade from your current edition to a higher one, you just need to access the Customer Area and click on the [Upgrade] link next to your previous order. Once you have completed the purchase you will receive a new license key which you can enter into your existing installation. No reinstallation of the software is necessary.

Questions? Email us at sales@inflectra.com or call us +1 (202) 558-6885

About Inflectra

Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.

At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)

Our Guarantee

We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)