Frequently Asked Questions
KronoDesk Product Box

KronoDesk Frequently Asked Questions (FAQs)

KronoDesk™ is an integrated web-based customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

This section provides answers to some of the most frequently asked questions by our prospective customers. The FAQs are grouped in several categories to make finding the answers easier:

Pre-Sales Questions

  1. What makes KronoDesk better than other Help Desk Ticketing systems?
  2. What makes KronoDesk better than other Customer Support Forum tools?
  3. What makes KronoDesk better than other online Knowledge Base tools?
  4. Can I pay for the software using a purchase order?
  5. Do you offer a discount for Government, Non-Profit and Academic Institutions?
  6. Can I pay for the software using a wire transfer or ACH payment?
  7. How will I receive my copy of KronoDesk?
  8. Do you have a guarantee? What if I'm not happy with KronoDesk?
  9. How do I know if KronoDesk will run on my web server?
  10. I do not have a web server available. Can you host the application for me?
  11. How do I install KronoDesk?
  12. Can I have a demo copy of the application to try on my own computer before I purchase?
  13. I'm a web developer with ASP.NET experience. Why should I purchase KronoDesk instead of writing my own help desk ticketing system?
  14. Why is KronoDesk licensed by concurrent user rather than per-server?
  15. What is the price to upgrade from one edition of KronoDesk to a higher edition?
  16. How do I upgrade from one edition of KronoDesk to a higher edition? Do I need to reinstall the application?

Installation Questions

  1. When I try to install the application, I get an error message that "IIS" is not installed.
  2. When I try to install the application, I get an error message that "MSDTC" is not installed.
  3. When I try to install the application, I get an error message that "ASP.NET" is not installed.
  4. When I try to access the application, I get a "page cannot be displayed. HTTP 500 - Internal server error" message.
  5. When using the application, I get an error message that I have exceeded the number of user licenses.
  6. When using the application, I get an error message that I am already logged in somewhere else.
  7. When I try to access the application, I get a "page cannot be displayed. HTTP 404 - Page Not Found" message.
  8. When I try to access the application, I get a Compiler Error Message: CS0016: Could not write to output file 'c:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files...'
  9. How do I setup the system administrator (SA) account in Microsoft SQL Server so that I can install KronoDesk using SQL Server Authentication?
  10. When I try to access the application, I get the error message "Parser Error Message: Unrecognized attribute 'type'."
  11. When I try to access the application, I get the error message System.Security.SecurityException: Request for the permission of type 'System.Diagnostics.EventLogPermission, System, Version=XXXX' failed.
  12. When I try to access the application, I get the error message "Parser Error Message: Unrecognized attribute 'targetFramework'."

Upgrade Questions

  1. How do I upgrade from one version of KronoDesk to a newer version?
  2. Where do I get the updated license key and download for KronoDesk?
  3. What happens if the upgrade of KronoDesk fail to complete and gives an error message?
  4. When trying to upgrade KronoDesk, the installer says that it cannot find the database tables?
  5. After upgrading my installation of KronoDesk, it gives a 'Login Failed' error message?

Hosting Questions

  1. How do I know that my data is safe if I host it with you?
  2. How often is my KronoDesk data backed-up?
  3. Where is your data center?
  4. What Service Level Agreement (SLA) do you offer?
  5. What security and reliability features do you have in place?
  6. Do you have US-EU Safe Harbor Certification for hosting data from the European Union (EU)?

Technical Questions

  1. When emails are sent via the application, how come I never receive the emails?
  2. What databases can be used with the application?
  3. Where can I get a copy of Microsoft SQL Server?
  4. How do I migrate data from a trial installation of KronoDesk to the production one?
  5. Some of my users are receiving 'Invalid Viewstate' errors. How do I resolve this?
  6. How should I backup my installation of KronoDesk?
  7. Some of the pages in KronoDesk seem to be running slower than they used to?
  8. When sending emails using an email server that requires SSL/TLS (e.g. Gmail) I keep getting 'Command not implemented. The server response was: Command not Supported' errors
  9. Can I change the look and feel of the entire application to match my corporate identity?
  10. After restoring a backup of my database, I keep getting unable to login to database errors?

Pre-Sales Questions

  1. What makes KronoDesk better than other Help Desk Ticketing systems?
    KronoDesk has all the features you would expect in a world-class help desk ticketing application yet is only a fraction of the price of our competitors. You just won't find a more feature-rich help desk suite at anywhere near the price of KronoDesk.
  2. What makes KronoDesk better than other Customer Support Forum tools?
    KronoDesk provides all the features you'd expect for managing an online customer support forum, yet for the same price as many standalone support forum applciations you also get a fully-featured help desk ticketing system and online customer knowledge base.
  3. What makes KronoDesk better than other online Knowledge Base tools?
    KronoDesk provides all the features you'd expect for creating and managing an online customer knowledge base of best practices and support notes, yet for the same price as many standalone knowledge base systems, you also get also get a fully-featured help desk ticketing system and customer support forums.
  4. Can I pay for the software using a purchase order?
    Yes. We gladly accept purchase orders. Please contact us at sales@inflectra.com for more information.
  5. Do you offer a discount for Government, Non-Profit, and Academic Institutions?
    Yes. We offer a 20% discount off our already low price for non-profit, Government and academic institutions. Please contact us at sales@inflectra.com for more information.
  6. Can I pay for the software using a wire transfer or ACH payment?
    Yes. We gladly accept wire transfers and ACH payments. Please contact us at sales@inflectra.com for more information.
  7. How will I receive my copy of KronoDesk?
    Once your purchase has been confirmed you will be logged into the secure customer area of the website. This will contain the link to download the software as well as the license key for the version you purchased. Should you ever lose your copy of the installation file or your license key, you can always log back into the secure customer area to retrieve them. You will automatically be entitled to one year of free upgrades, which will also be posted to this secure customer area for download.
  8. Do you have a guarantee? What if I'm not happy with KronoDesk?
    We are so confident that you will be fully satisfied with our software that we offer an unconditional, 30-day money back guarantee!
  9. How do I know if KronoDesk will run on my web server?
    KronoDesk runs on any Windows web server that has Microsoft .NET framework version 4.0 and ASP.NET version 4.0 installed. To know for sure, just ask your system administrator or ISP if you have a Windows server with ASP.NET version 4.0 installed.
  10. I do not have a web server available. Can you host the application for me?
    Absolutely. We offer KronoDesk as a hosted Software as a Service (SaaS) - also known as Cloud - subscription as well as an on-premise install. When you purchase a KronoDesk SaaS subscription, we will host the application for you, manage the data backups, and handle all the technical aspects. That way you can focus on using the software to run you business hassle-free.
  11. How do I install KronoDesk?
    Installing KronoDesk is extremely simple, and generally takes less than 10 minutes. All that is required is to download the application, double-click on the Microsoft Installer (.msi) file, follow the prompts, enter your license key and database information and the installation wizard will do everything else for you. In addition, the application comes with a thorough installation document that explains each step in great detail.
  12. Can I have a demo copy of the application to try on my own computer before I purchase?
    We recommend users initially look at our online demo, which enables you to try out all of the features of KronoDesk on our hosted environment. However, once you have decided that KronoDesk is a good fit for your needs, you are encouraged to download our 30-day trial version which can be installed on your own web-server and loaded with real project data.
  13. I'm a web developer with ASP.NET experience. Why should I purchase KronoDesk instead of writing my own help desk ticketing system?
    With several thousand hours of development time invested in creating KronoDesk, you can purchase our time at pennies per hour. Plus, you get a proven solution that has been put through our rigorous testing and validation processes. The alternative would be to start from scratch or reverse engineer our software. But ask yourself how long it would take you to code an application like this. Then ask yourself how much your time is worth. We think you'll agree that it's worth more than a few pennies an hour.
  14. Why is KronoDesk licensed by concurrent user rather than per-server?
    One of the missions of Inflectra is to provide high quality software at an affordable price to individuals, small businesses as well as large corporations. By having different prices for different levels of usage we are able to provide a solution that is affordable for every budget. For heavy users, we offer an enterprise license that offers unlimited usage at an unbeatable price.
  15. What is the price to upgrade from one edition of KronoDesk to a higher edition?
    The price to upgrade from one edition to a higher edition (e.g. from the 10-user to the 20-user edition) is just the incremental difference in price between the two editions. For example if you paid $499.99USD for the 5-user edition and you want to purchase the $899.99USD 10-user edition, the upgrade price is just $899.99 - $499.99 = $400.00USD.
  16. How do I upgrade from one edition of KronoDesk to a higher edition? Do I need to reinstall the application?
    To upgrade from your current edition to a higher one, you just need to access the Customer Area and click on the [Upgrade] link next to your previous order. Once you have completed the purchase you will receive a new license key which you can enter into your existing installation. No reinstallation of the software is necessary.

Installation Questions

  1. When I try to install the application, I get an error message that "IIS" is not installed.
    On Windows Server installations, IIS is usually installed as part of the factory configuration, whereas on Windows XP, Windows Vista, or Windows 7 installations, you typically need to manually add the components to the factory configuration. To check if you have IIS installed, click Start > Settings > Control Panel > Administrative Tools. Under the “Administrative Tools folder”, you should see an icon for “Internet Information Services”. If you don’t see this icon, then it means that you need to add IIS to your computer.
    > View the installation documentation for details of how to resolve
  2. When I try to install the application, I get an error message that "MSDTC" is not installed.
    There is one common error that has been found with installations where Microsoft SQL Server was installed after IIS was installed. This typically affects only Windows XP Professional, but could occur in other situations. What happens is that the SQL Server installation inadvertently removes the Microsoft Distributed Transaction Coordinator (MSDTC) service from the system during the installation.
    > View the installation documentation for details of how to resolve
  3. When I try to install the application, I get an error message that "ASP.NET" is not installed.

    If you installed the .NET Framework 4.0 after IIS then ASP.NET is typically configured for you, but if you installed IIS afterwards, then further manual steps may be necessary.

    To verify that ASP.NET has been correctly configured, click on Start > Settings > Control Panel > Administrative Tools > Internet Information Services to launch the IIS administrative console. Expand the name of the web-server (marked as local computer), expand the “Web Sites” folder, right-click on “Default Web Site” and choose the “Properties” link. This will bring up the IIS configuration dialog-box. Then click on the 'Configuration' button to bring up the “Application Configuration” window. If ASP.NET is correctly configured, you will see entries marked “.aspx”, “.asax” in the “Application Mappings” portion of the window. If you don’t see those entries, then ASP.NET needs to be configured for this web site.
    > View the installation documentation for details of how to resolve

    Also please check that you have the full .NET Framework 4.0 installed and not just the limited ".NET Framework 4.0 Client Profile". If you have just the .NET 4.0 Client Profile installed, you need to download and install the full .NET Framework 4.0 from Microsoft's website. This will ensure that you have all the necessary server components.

  4. When I try to access the application, I get a "page cannot be displayed. HTTP 500 - Internal server error" message.
    If you receive the dreaded “IIS 500 Internal Error” webpage when you try and access an ASP or ASP.NET application on the server, there can be a myriad of causes. However a good first place to look for the cause is inside the Windows Event Viewer, which stores all errors raised in the system. For your peace of mind, we offer one year of FREE Support with all our products, so if you receive such errors, email the contents of the error log to support@inflectra.com and we will work with you to resolve the problem.
  5. When using the application, I get an error message that I have exceeded the number of user licenses.
    Since KronoDesk is licensed to organizations for a specific number of concurrent users – unless they have purchased an unlimited Enterprise license – only a fixed number of users may be active at the same time. So, for example if an organization has a five (5) concurrent user license and a sixth user tries to log-in, they will be presented with an error box. This means that one of the other users who is already logged-in, needs to click the “Log Out” button so that one of the concurrent licenses is freed for your use. If the user has logged out by closing the browser, the system may not detect the logout immediately. In this case, you can either wait 20 minutes for the user's session to expire, or the other user can log back in, and then click the “Log Out” link to immediately end his session.
  6. When using the application, I get an error message that I am already logged in somewhere else.
    The system will prevent you logging on to the system with the same username at the same time on multiple computers. This is to avoid the system getting confused by a user trying to make contradictory actions at the same time. If for any reason you do try and log in to the system when you already have an active session in progress, you will be presented with an error box upon login. You have two choices: you can either click the “Log Out” link and try logging in as a different user, or if you want to log-off any other active sessions (e.g. you closed the browser and the session is still listed as active), simply click the “Sign Off The Other Locations” link, and you will be logged in to the application.
  7. When I try to access the application, I get a "page cannot be displayed. HTTP 404 - Page Not Found" message.
    This error message can get displayed on a Windows 2003 Server application if ASP.NET is not installed or enabled. There are two common solutions to this error message: Ensure that ASP.NET is installed:
    1. Click Start, and then click Control Panel
    2. Click Add or Remove Programs
    3. Click Add/Remove Windows components
    4. Double-click Application Server, and then click Details
    5. If the ASP.NET check-box is not checked, click to select the ASP.NET check box, and then click OK
    6. Click Next
    7. Click Finish
    Ensure that ASP.NET is enabled:
    1. Open IIS Manager, expand the master server node (that is, the Servername node), and then select the Web service extensions node
    2. In the right pane of IIS Manager, right-click the ASP.NET 4.0 extension to enable it if it is not already enabled.
    3. Click to select the Allow check box
  8. When I try to access the application, I get a Compiler Error Message: CS0016: Could not write to output file 'c:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files...'
    There are many reasons for this error, however the following two links outlines the most common causes and solutions:
  9. How do I setup the system administrator (SA) account in Microsoft SQL Server so that I can install KronoDesk?
    What you need to do is setup the built-in SA account on SQL Server. This also means that the SQL Server needs to be setup for mixed-mode authentication where it allows both SQL Server and Windows logins. To do this, follow these steps:
    1. In SQL Server Management Studio Object Explorer, right-click the server, and then click Properties.
    2. On the Security page, under Server authentication, select 'SQL Server and Windows Authentication Mode', and then click OK.
    3. In the SQL Server Management Studio dialog box, click OK, to acknowledge the need to restart SQL Server.
    4. In Object Explorer, right-click your server, and then click Restart. If SQL Server Agent is running, it must also be restarted.
    5. In Object Explorer, expand Security, expand Logins, right-click sa, and then click Properties.
    6. On the General page, you may have to create and confirm a password for the sa login.
    7. On the Status page, in the Login section, click Enabled, and then click OK.
  10. When I try to access the application, I get the error message "Parser Error Message: Unrecognized attribute 'type'."
    This error means that your IIS web server is currently configured to run a version of ASP.NET earlier than v4.0 (which is required by KronoDesk). To switch IIS to ASP.NET to version 4.0, please follow these steps:
    1. Open up the IIS Administration Console on the server
    2. Expand the Web Sites folder and right-click on Default Website
    3. Select the ASP.NET tab and change the ASP.NET version to v4.0
    4. Click OK and close the Administration Console. You should now be able to access KronoDesk.
  11. When I try to access the application, I get the error message System.Security.SecurityException: Request for the permission of type 'System.Diagnostics.EventLogPermission, System, Version=XXXX' failed.
    There are two common reasons for this error:
    1. The web server is set to run in Medium-Trust mode, which does not allow the system to log to the Windows Event Log. You need to disable event logging by opening up C:\Program Files\KronoDesk\Web.Config and changing:

      <setting name="EventLogSource" serializeAs="String">
      <value>KronoDesk</value>
      </setting>

      to:

      <setting name="EventLogSource" serializeAs="String">
      <value />
      </setting>

    2. The IIS Web Site that KronoDesk is running on is configured to be managed by Microsoft SharePoint. In this case you need to either disable SharePoint from managing the web site (through the SharePoint Web Admin) or you need to create a new IIS Web Site to host KronoDesk and make sure that SharePoint is not managing that new site.
  12. When I try to access the application, I get the error message "Parser Error Message: Unrecognized attribute 'targetFramework'."
    This error means that your IIS web server is currently configured to run a version of ASP.NET earlier than v4.0 (which is required by KronoDesk). To switch IIS to ASP.NET to version 4.0, please follow these steps:
    1. Open up the IIS Administration Console on the server
    2. Expand the Web Sites folder and right-click on Default Website
    3. Select the ASP.NET tab and change the ASP.NET version to v4.0
    4. Click OK and close the Administration Console. You should now be able to access KronoDesk.

Upgrade Questions

  1. How do I upgrade from one version of KronoDesk to a newer version?
    To upgrade to the latest version of KronoDesk you need to obtain the latest installation package (.msi) and matching license key. Then you install it over the top of the existing installation (please backup database first just in case) and it will upgrade the application and database for you.
  2. Where do I get the updated license key and download for KronoDesk?
    To get the latest installation package and license key, you just need to login to the customer area of our website (CustomerArea) and download the new .msi installation package and license key.
  3. What happens if the upgrade of KronoDesk fail to complete and gives an error message?
    If an error happens during the upgrade process, don't panic, the installer will have made a complete backup of the database before beginning the upgrade. Just contact Inflectra Customer Support and they will help you get the new version up and running.
  4. When trying to upgrade KronoDesk, the installer says that it cannot find the database tables?
    When upgrading FROM versions v2.2 or earlier of KronoDesk the installation utility assumes that the database name matches the name of the database user and schema. If your database name does NOT match the schema/user name, then the easiest solution will be to rename the database to match the schema/user. Then you can run the installer and it will detect the tables successfully. Versions v2.3 and later of KronoDesk no longer have this issue.
  5. After upgrading my installation of KronoDesk, it gives a 'Login Failed' error message?
    If you get this error after upgrading your installation and you are using SQL Server Authentication, it usually just means that the database password for the KronoDesk database login does not match the one stored in the C:\Program Files\KronoDesk\Web.Config file. If you update the password in this file so that it matches the one in the database, it should fix the error message.

Hosting Questions

  1. How do I know that my data is safe if I host it with you?
    We take data security and privacy very seriously here at Inflectra. Each hosted instance of KronoDesk runs in its own completed isolated application pool, with a separate database instance. That way the data in each customer's instance is completely separate from all other customers. In addition, we use the following proven measures to ensure data security:

    • Secure Sockets Layer (SSL) for all network traffic
    • Integrated biometric/card access control to datacenter
    • Multi-level redundant firewalls
    • Antivirus, anti-spyware and rootkit prevention software
    • Security staff on patrol 24 hours a day, 7 days a week
  2. How often is my KronoDesk data backed-up?
    As part of the Inflectra Hosting Terms of Service Opens in new window we maintain a daily backup of your data, with the backups stored at an offsite, remote location for extra security.
  3. Where is your data center?
    Our data center is located within the Sprocket Networks Opens in new window facility in Dallas, TX. The hosting facility provides a secure, reliable, and robust infrastructure for Internet operations. The data centers provide the reliable, redundant, and high-performance infrastructure required to ensure applications and equipment remain online 24 hours a day, 7 days a week (24/7). The data center is physically secure, protecting the servers and other equipment from unauthorized access. The data center protects the hardware and software within a highly secure environment. Physical access is controlled using integrated biometric authentication, photo identification, and access card technology. Closed circuit TV cameras monitor all perimeter doors, restricted areas, vaults, and data center activity 24 hours a day, 7 days a week. The data center is SAS70 Type II certified; a requirement for SOX compliance for public companies. A SAS70 Type II Report on Controls placed in operation and tests of operating effectiveness can be made available.
  4. What Service Level Agreement (SLA) do you offer?
    The service level agreement (SLA) for our hosting service is described in Exhibit A of the Inflectra Hosting Terms of Service Opens in new window. If you have any questions about our SLA, please contact sales@inflectra.com and one of our talented sales staff will be happy to assist you.
  5. What security and reliability features do you have in place?
    The servers used to host your KronoDesk use the following security features:

    • Secure Sockets Layer (SSL) for all network traffic
    • Multi-level redundant firewalls
    • Antivirus, anti-spyware and rootkit prevention software
    In addition, the data center includes:

    • 3 x OC48 connectivity
    • Power Density (W/sf) = 67
    • Heating, ventilation and air conditioning (HVAC) systems
    • Very early smoke detection alarm (VESDA) and dual interlock fire suppression systems
    • Seismically braced facilities and racks
    • Uninterruptible power supply (UPS) with automatic power transfer bridge system
    • Integrated biometric/card access control
    • 24/7 CCTV video surveillance and recording
    • Security staff on patrol 24 hours a day, 7 days a week
    • Monitoring for HVAC and mission-critical power systems
  6. Do you have US-EU Safe Harbor Certification for hosting data from the European Union (EU)?
    The European Commission’s Directive on Data Protection that went into effect in October of 1998, prohibits the transfer of personal data to non-European Union countries that do not meet the European Union (EU) "adequacy" standard for privacy protection.

    Accordingly, Inflectra complies with the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Inflectra has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, http://www.export.gov/safeharbor.
    We self-certify compliance with US-EU Safe Harbor.

Technical Questions

  1. When emails are sent via the application, how come I never receive the emails?
    The most likely cause of this problem is that the SMTP on the web server hosting the application is not configured correctly. Read the KronoDesk Administration Guide which includes an appendix containing detailed instructions for configuring KronoDesk to send email notifications.
  2. What databases can be used with the application?
    KronoDesk can be run using Microsoft SQL Server 2005, 2008, 2008 R2, 2012 (32-bit or 64-bit) including the FREE SQL Server 2005/2008/2012 Express Editions. For all of the database versions, the KronoDesk installer automatically detects the database and executes the appropriate installation scripts.
    In addition, future versions of KronoDesk will support additional database options such as Oracle, MySQL, Sybase and DB2.
  3. Where can I get a copy of Microsoft SQL Server?
    You can buy the standard, workgroup or enterprise editions from either Microsoft or through your local Microsoft reseller. However if you are planning on using SQL Server just to run KronoDesk, you can now download Microsoft's FREE lightweight edition of SQL Server 2008 called Microsoft SQL Server 2008 Express Edition either from the customer area section of our website, or alternatively directly from Microsoft's website: > Download a copy of SQL Server 2008 Express Edition...
  4. How do I migrate data from a trial installation of KronoDesk to the production one?
    This is a common need, since you may have installed KronoDesk on a workstation to evaluate its capabilities and now need to install it on a production server for real use, but you don't want to lose all your existing data.
    To migrate your installation and not lose your data, please follow these steps:
    1. First backup the live data on your demo instance of KronoDesk via SQL Server Management Studio
    2. Next make a copy of the Attachments folder that is used to store document attachments.
    3. Now install a clean version of the same version of KronoDesk onto your production instance. When you log in it will have just the sample data.
    4. Now delete the 'KronoDesk' database on your live server. This is the one with just the sample data
    5. Now restore the backup from the demo box onto the live server with the database name 'KronoDesk'.
    6. Now copy the attachments that you backed-up in step (2) to the Attachments folder on the new server.
    7. Finally run the following SQL command to relink the KronoDesk SQL Server login with the SQL Server user (otherwise the DB will throw an error):
      1. Using SQL Server Authentication
        USE KronoDesk
        GO
        EXEC sp_change_users_login 'Update_One', 'KronoDesk', 'KronoDesk'
        GO
      2. Using Windows Authentication on Windows 2003/2008/Vista/7
        USE KronoDesk
        GO
        ALTER USER KronoDesk WITH LOGIN = [NT AUTHORITY\NETWORK SERVICE]
        GO
      3. Using Windows Authentication on Windows XP
        USE KronoDesk
        GO
        ALTER USER KronoDesk WITH LOGIN = [MACHINENAME\ASPNET]
        GO
  5. Some of my users are receiving 'Invalid Viewstate' errors. How do I resolve this?
    Ask the user to clear out their browser's cache of cookies and stored internet pages/content. After they do this and then close and reopen their browser, the issue should be resolved.
  6. How should I backup my installation of KronoDesk?
    We recommend backing up your KronoDesk installation daily to ensure that in the event of a hardware failure you can always restore your system with as little data loss as possible. There are two parts of the system that need backing up:
    1. Backup the SQL Server database. This can be done manually by opening SQL Server Management Studio, right-clicking on the database name and then choosing Tasks > Backup Database. You should then perform a 'full backup' of the database to a file device and then copy the backed-up file to a remote storage device.
      To perform this on a scheduled basis, if you have SQL Server Standard or Enterprise Edition, then the SQL Server Agent can do this for you. If you are using SQL Server Express Edition, you'll need to use a simple SQL backup script called from a Windows batch file. This batch file can then be scheduled using Windows Scheduled Tasks.
      We have some sample backup scripts available at Compressed Folder Sample Backup Scripts.zip
    2. Backup the file attachments. These attachments are stored in the C:\Program Files\KronoDesk\Attachments folder, and can simply be copied to another remote storage device. This can be done manually using Windows Explorer, or on a scheduled basis by using either Windows Backup or a simple XCOPY command setup in Windows Scheduled Tasks.
  7. Some of the pages in KronoDesk seem to be running slower than they used to?
    Over time some of the SQL Server database indexes may need to be rebuilt to ensure optimum performance. To rebuild all the indexes in the KronoDesk database, you need to run the following database command through SQL Query Analyzer / Management Studio:
    USE KronoDesk
    exec sp_MSforeachtable 'alter index all on ? rebuild'
  8. When sending emails using an email server that requires SSL/TLS (e.g. Gmail) I keep getting 'Command not implemented. The server response was: Command not Supported' errors
    This has been confirmed as a bug in the .NET Framework by Microsoft that occurs because the remote SMTP server does not support the SMTP extended Hello (EHLO) command and .NET is not able to handle the return code. This has been fixed in a hotfix which can be downloaded from http://support.microsoft.com/kb/913616.
  9. Can I change the look and feel of the entire application to match my corporate identity?
    Yes. All look and feel related information for the entire application is stored in a folder called App_Themes\InflectraTheme.
    By creating a new theme folder and copying across the files from the InflectraTheme folder, you can modify the look and feel of the entire application. Once you have finished creating your theme, you can tell the system to use the new theme by opening up C:\Program Files\KronoDesk\Web.Config in Notepad and changing theme="InflectraTheme" to theme="YourThemeName".
  10. After restoring a backup of my database, I keep getting unable to login to database errors?
    This usually just means that the restored database just needs to be linked to the existing KronoDesk login. This can be done by executing the appropriate SQL command listed below:
    1. Using SQL Server Authentication
      USE KronoDesk
      GO
      EXEC sp_change_users_login 'Update_One', 'KronoDesk', 'KronoDesk'
      GO
    2. Using Windows Authentication on Windows 2003/2008/Vista/7
      USE KronoDesk
      GO
      ALTER USER KronoDesk WITH LOGIN = [NT AUTHORITY\NETWORK SERVICE]
      GO
    3. Using Windows Authentication on Windows XP
      USE KronoDesk
      GO
      ALTER USER KronoDesk WITH LOGIN = [MACHINENAME\ASPNET]
      GO
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