Help Desk Customer Testimonials & Reviews | KronoDesk

Customer Testimonials KronoDesk

Here is a selection of recent testimonials from our customers

"Excellent product; happy to be a 5 year user"

User friendly. It's an excellent software and targeted all of our company needs for tracking of tickets. Excellent product; happy to be a 5 year user. Looking forward for new features.

Reasons for Choosing KronoDesk: Same features as other vendors and less expensive product

Reasons for Switching to KronoDesk: Features available

Ramses Meza - Sr. Customer Solutions Analyst, Brownsville Public Utilities Board

"KronoDesk is an easy platform to implement and configure"

KronoDesk has a friendly and easy to configure interface. I like the ease with which I can add incidents without adding all the filters that normally have this type of services. I also like the displacement that the application has from a mobile device, since the design is absolutely responsive.

To install this service, you just need to fill out some forms and wait for the support agents to implement it for you. The initial setup may be a bit slow if you are impatient, however, it is excellent software for helpdesk. I assure you that you will fall in love with its interface. I recommend it.

KronoDesk helped us avoid the great loss of tickets that we could not see in time, because through email we could not assign the incident directly to the service agent who could attend it. On the other hand, it allowed us to incorporate the company's own channels to provide solutions to users.

Ulises A - Systems Analyst.

"KronoDesk will allow you to manage your support service and also have a forum and knowledge base"

KronoDesk is a simplistic and easy-to-use desk service. I like that the implementation and configuration is done by the same team of your customer service. I also consider that its price is very accessible for its knowledge base and forum portals.

KronoDesk is a first level support service. It definitely has an affordable price and has many professional assistance functions. If you are looking for an alternative, I recommend this software. What problems are you solving with the product? What benefits have you realized?

KronoDesk reduced costs generated by additional storage space in our corporate emails. In addition, he added new portals to our organization as the knowledge base where we upload important articles and a forum where we deal with certain topics.

Daniel V - Support Technician

Solid Helpdesk Software

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Eric Bailey - Strategic Manufacturing Solutions.

Serves the Customers Well

The best part about KronoDesk is its helpdesk ticketing which agents can check and serve the customers well. Moreover, I find that their customer support forums helps users to check and learn the other features of KronoDesk that will increase their knowledge and understanding about the software platform.

Eunice Joy T.

Smart, Easy to Use

The Spirateam and Kronodesk part of Inflectra have been incredibly important in our website development efforts. The interface is smart, easy to use and actually enjoyable to work with. The automated tests also ensure that everything runs smoothly as it should and is a big help, especially when making minor adjustments. Awesome service from a company that cares.

Joe Gresham from The Luxury Vault

It Really Fits Our Needs

I would love using KronoDesk, because it really fits our needs and I am very happy with the support I got so far. We are also using SpiraTeam, and the integration is a real plus.

European Healthcare IT Company