Documentation

KronoDesk Product Documentation

Please find below our complete list of documentation for KronoDesk^®. To view a document, click on the link.

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Format	Description
	KronoDesk Product Datasheet Provides a high level overview of the system's functionality, together with a list of the key benefits and features. We recommend you read this before the user guide and administrative guide to understand the full power of KronoDesk™. Learn how you can improve your customer support using the integrated help desk, online knowledge base and customer support forums.
	KronoDesk Overview Presentation Provides a high level overview of the system's functionality, a list of the key benefits and features as well as description of the typical process you should use when using KronoDesk for the first time.
	KronoDesk v1.0 User Manual Contains detailed information on all aspects of using the software. This document is intended for all users of the software.
	KronoDesk Online User Manual This online version of the KronoDesk user manual, contains the same information as the Acrobat version (see above), but it available in this quick-to-navigate webpage.
	KronoDesk v1.0 Administration and Installation Guide Contains detailed instructions for easily installing the software as well as an authoritative reference for administering the system once up and running.
	KronoDesk Online Administration Guide This online version of the KronoDesk administration and installation guide, contains the same information as the Acrobat version (see above), but it available in this quick-to-navigate webpage.
	KronoDesk Development Roadmap This roadmap document outlines the functionality currently planned for the next 1-2 releases of the system.
	KronoDesk Email Integration Guide This guide outlines how to use KronoDesk in conjunction with your existing email system to scan inbound support emails and either log new help desk tickets in the system or add notes/comments to existing help desk tickets.
	KronoDesk Developer API Documentation (v1.0) This displays the online Application Programming Interface (API) documentation that describes the different Web Service (SOAP/WCF) functions that are available for use in integrating KronoDesk with other systems. Note: This link refers specifically to the v1.0 API.

• Product Overview
• Feature Tour
• Trials & Demos
• Pricing & Editions
• Feature List
• Requirements
• Documentation
• Add-Ons & Downloads
• Frequently Asked Questions