Product Documentation for KronoDesk

Please find below our complete list of documentation for KronoDesk®. To view a document, click on the link.

To download a document, right-click on the icon and select, "Save Target As..." and then browse to the appropriate place in on your local computer where you want to save it. When you are satisfied with the location click Save/OK.

To read the documents, you will need a copy of Adobe Acrobat Reader® 5.0 or greater.

Format Description
Adobe Acrobat PDF

KronoDesk Product Datasheet
Provides a high level overview of the system's functionality, together with a list of the key benefits and features.

We recommend you read this before the user guide and administrative guide to understand the full power of KronoDesk™.

Learn how you can improve your customer support using the integrated help desk, online knowledge base and customer support forums.

Powerpoint Presentation KronoDesk Overview Presentation
Provides a high level overview of the system's functionality, a list of the key benefits and features as well as description of the typical process you should use when using KronoDesk for the first time.
Adobe Acrobat PDF KronoDesk v1.1 User Manual
Contains detailed information on all aspects of using the software. This document is intended for all users of the software.
HTML Web Page KronoDesk Online User Manual
This online version of the KronoDesk user manual, contains the same information as the Acrobat version (see above), but it available in this quick-to-navigate webpage.
Adobe Acrobat PDF KronoDesk v1.1 Administration and Installation Guide
Contains detailed instructions for easily installing the software as well as an authoritative reference for administering the system once up and running.
HTML Web Page KronoDesk Online Administration Guide
This online version of the KronoDesk administration and installation guide, contains the same information as the Acrobat version (see above), but it available in this quick-to-navigate webpage.
Adobe Acrobat PDF KronoDesk v1.1 Release Notes
This outlines what issues have been addressed in v1.1, and what new features have been added. It also includes download instructions.
Adobe Acrobat PDF KronoDesk Development Roadmap
This roadmap document outlines the functionality currently planned for the next 1-2 releases of the system.
Adobe Acrobat PDF KronoDesk Feature Comparison
Looking to compare KronoDesk's features with other products on the market? This document compares the features in KronoDesk with many other popular customer support and help desk ticketing solutions.
Adobe Acrobat PDF KronoDesk Email Integration Guide
This guide outlines how to use KronoDesk in conjunction with your existing email system to scan inbound support emails and either log new help desk tickets in the system or add notes/comments to existing help desk tickets.
HTML Web Page KronoDesk SOAP API Documentation (v1.0)
This displays the online Application Programming Interface (API) documentation that describes the different SOAP Web Service functions that are available for use in integrating KronoDesk with other systems. Note: This link refers specifically to the v1.0 API.
HTML Web Page KronoDesk REST API Documentation (v1.0)
This displays the online Application Programming Interface (API) documentation that describes the different REST Web Service functions that are available for use in integrating KronoDesk with other systems. Note: This link refers specifically to the v1.0 API.

View Documentation Archive


Questions? Email us at sales@inflectra.com or call us +1 (202) 558-6885

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