Help Desk Software System Requirements | KronoDesk

System Requirements for KronoDesk

KronoDesk® is a web based application which is available both hosted in our private, secure cloud and as a download for on-premise installations.

The minimum hardware and software requirements for running KronoDesk® are listed in the table below. If you have any questions regarding these requirements please contact us.

Client Requirements (All customers)
Requirement Minimum Specification
Platform Cross-platform, browser-based
Desktop Web Browsers: Google Chrome (All Platforms)
Mozilla Firefox (All Platforms)
Microsoft Edge (Windows)
Apple Safari (Mac OS)
Opera (All Platforms)
Internet Explorer 11 (Windows)
Mobile Web Browsers: Apple Safari (iOS)
Google Chrome (Android)
Android Stock Browser (Android)
NextBrowser (Android)
Dolphin (Android)
Other Components: Microsoft Excel 20010+ (needed for Excel importer)
Server Requirements (On-premise / download customers only)
Requirement Minimum Specification
Processor: Windows Server with Intel/AMD x86 or x64 processor equivalent
(Virtual Machines fully supported)
Memory: 4 GB minimum, 8 GB recommended
Operating System: Windows Server 2016 (recommended)
Windows Server 2012 R1 & R2 (recommended)
Windows Server 2008 R2
Windows 10, 8, 7 (for demo installations)
Database: Microsoft SQL Server 2016
Microsoft SQL Server 2016 Express Edition
Microsoft SQL Server 2014
Microsoft SQL Server 2014 Express Edition
Microsoft SQL Server 2012
Microsoft SQL Server 2012 Express Edition
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2008 R2 Express Edition
Web Server: Internet Information Services (IIS) 7.0 or higher
Microsoft .NET Framework 4.5.2 or higher
ASP.NET Web Extensions 4.5.2 or higher

Microsoft SQL Server 2014 Microsoft SQL Server 2008

Supported Browsers

Windows Server 2012 Windows Server 2008