KronoDesk™ Feature Tour

The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets.

The customizable agent dashboard, allows your support agents to view all their assigned tickets, monitor incoming forum posts and check for new tickets all from the same screen.

KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for custom fields and workflows you can create different support processes for your different products.

KronoDesk provides integrated online support forums, making your customers more self-sufficient with routine issues so that your support personnel can focus their time on the critical issues and complex enquiries.

KronoDesk comes with a built-in online knowledge base where your agents can post the answers to common questions and issues.

KronoDesk contains a powerful email templating system so that outbound email messages can be formatted to fit your organization. When users subscribe to threads, forums or articles, the system sends out automatic notifications.

For those customers that prefer to use email, KronoDesk provides powerful email integration functionality that can intelligently read incoming emails and generate new help desk tickets as well as add comments to existing open tickets.

Users can subscribe to specific articles, threads and forums. When changes are made to an article, new threads are posted in a forum or new replies are added to a thread, the user will be notified.

When used with SpiraTeam you can integrate your customer support into your software development lifecycle.

KronoDesk is completely configurable, so that you can tailor the system to match your customer support process. The system lets you setup custom fields, priorities, statuses, types, resolutions and workflows so that you can tailor the product to fit your process and business.