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KronoDesk Product Box

KronoDesk Product Highlights - Help Desk Ticketing Software

KronoDesk® is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

Below are some of the most popular features in KronoDesk. Click on the appropriate feature name to learn more about the functionality that KronoDesk offers:

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Checkmark Feature Checklist

Review the complete feature list that shows you why KronoDesk is your best choice for customer support and help desk ticketings.

Checkmark Understanding Help Desk Software

This section explains what a help desk is, what features you should look for in a help desk tool and explains why KronoDesk is the best choice for managing your help desk.

Checkmark Customer Home Page

The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets.

Checkmark Support Agent Home Page

The customizable agent dashboard, allows your support agents to view all their assigned tickets, monitor incoming forum posts and check for new tickets all from the same screen.

Checkmark Help Desk Ticketing

KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for custom fields and workflows you can create different support processes for your different products.

Checkmark Support Forums

KronoDesk provides integrated online support forums, making your customers more self-sufficient with routine issues so that your support personnel can focus their time on the critical issues and complex enquiries.

Checkmark Knowledge Base

KronoDesk comes with a built-in online knowledge base where your agents can post the answers to common questions and issues.

Checkmark Email Notifications

KronoDesk contains a powerful email templating system so that outbound email messages can be formatted to fit your organization. When users subscribe to threads, forums or articles, the system sends out automatic notifications.

Checkmark Email Integration

For those customers that prefer to use email, KronoDesk provides powerful email integration functionality that can intelligently read incoming emails and generate new help desk tickets as well as add comments to existing open tickets.

Checkmark Reporting

KronoDesk includes an extensive library of printable reports and graphical charts. The reports can be customized through extensible XML based report templates. The supported report formats include: MS-Word, MS-Excel, HTML, Adobe Acrobat and XML.

Checkmark Mobile Device Support

KronoDesk has full support for mobile devices including smartphones and tablets. It provides a mobile web interface that can be accessed by a wide variety of devices and platforms, including iOS (iPhone, iPod, iPad), Android (Nexus, Galaxy) and Windows Phone 8.

Checkmark Subscriptions

Users can subscribe to specific articles, threads and forums. When changes are made to an article, new threads are posted in a forum or new replies are added to a thread, the user will be notified.

Checkmark SpiraTeam Integration

When used with SpiraTeam you can integrate your customer support into your software development lifecycle.

Checkmark Configuration and Customization

KronoDesk is completely configurable, so that you can tailor the system to match your customer support process. The system lets you setup custom fields, priorities, statuses, types, resolutions and workflows so that you can tailor the product to fit your process and business.

Have Questions?

You can contact us at:

1-866-572-5878 (toll free)
+1-202-558-6885 (outside US)
9:00 - 5:00 ET Monday - Friday

sales@inflectra.com

Our Guarantee

We are so confident that you will be fully satisfied with KronoDesk that we offer a 30-day, unconditional, money back guarantee!

> Read our guarantee...