Focus on helping customers, not the tools you need to support them. Kronodesk is beautiful on the outside and powerful on the inside. You'll be up and running in moments, have a customized look and feel in minutes, then get back to keeping your customers happy.
Kronodesk will help your customers help themselves. When they need you, Kronodesk's powerful ticketing system lets them contact you from anywhere. And they can track it all from a one-stop-shop support hub.
Customers can send, access, and check-in on tickets from the web or their email. Agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows.
KB articles are deeply integrated with the help-desk, so customers can get the help they need fast. Search and organization make it easy to find the right KB, every time.
With KronoDesk's support forums, your customers can help each other. And a central dashboard lets agents monitor posts at a glance. Stay in the loop on a particular thread or forum by subscribing (email or RSS).
KronoDesk works seamslessly with SpiraTeam to provide an end-to-end flow of information from your customers to your developers and product managers. Customizable reports are the icing on the cake.
It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.Eric Bailey, SMS Inc
As many users, agents, tickets, KB articles, API calls as you want. All pricing is based on concurrent agents.
Our one goal is to help you succeed. We care deeply about giving you the best quality service and support you've ever had.
Flexible options to make your life easier. Use on desktop or mobile; your servers or our cloud.
And if you have any questions, please email or call us at +1 (202) 558-6885