Auto Suggestions | Help Desk Software | Customer Support | KronoDesk

Auto Suggestions

When submitting a new help desk ticket, the system scans the existing knowledge base and makes intelligent suggestions to help the customer. This reduces the number of repetitive help desk enquires that have previously been answered.

Auto-Suggest for Customers

When the user starts to enter the name of the ticket, KronoDesk scans its knowledge base repository for articles that might solve the customers problem, displaying the suggestions directly within the ticket creation screen:

The customer can use the suggestion or simply ignore and submit the ticket if there are no matches.

Auto-Insert for Support Agents

In addition to the intelligence for end users, KronoDesk makes it easy for support agents to insert knowledge base articles into their replies to tickets:

KronoDesk comes with a pre-defined set of formats for the inserted information, including the name and hyperlink, the full article, and the name and abstract. In addition, you can create your own KB article insertion templates:

About Inflectra

Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.

At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)

Our Guarantee

We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)