For those customers that prefer to use email, KronoDesk provides powerful email integration functionality that can intelligently read incoming emails and generate new help desk tickets as well as add comments to existing open tickets.
KronoDesk will automatically scan you support email accounts for new help desk tickets. Whenever it finds a new email conversation it will create a new help ticket in the system and if necessary create a new KronoDesk customer account for the customer if this is their first support email or ticket.
Unlike many other support systems, KronoDesk is smart enough to know when a customer is responding to an existing ticket as opposed to opening a new one. KronoDesk will scan the incoming support emails and when it finds a response to an existing ticket, it will add the contents of the email as a new note/comment to the ticket and if necessary change the ticket status and alert the customer support agent.
Questions? email or call us at +1 (202) 558-6885
SpiraTest combines test management, requirements traceability & bug-tracking
SpiraTeam brings your teams together, managing the entire application lifecycle
SpiraPlan lets you manage your programs and portfolio of projects like never before
Orchestrates your automated regression testing, functional, load and performance
The ultimate test automation platform for web, mobile, and desktop applications
The help desk system, designed specifically for software support teams
Cloud hosted, secure source code management - Git and Subversion
Let us deal with the IT pain so you don't have to
For those that need to, install any of our tools locally
Our software is used by multinationals, universities, organizations, and individuals all over the world. We are focused on their success through our products.
Learn how different organizations have benefited from using Inflectra products to manage their software testing and application develooment.
If you can't find the answer you're looking for, please get in touch with us: over email, phone, or online.
We provide a number of resources to help customers learn how to get the most out of our products, with free online resources, virtual classrooms, and face to face.
Events are a big part of our awesome customer service. They are a chance to learn more about us, our products, and how to level up your skills with our tools.
Please contact us with your questions, feedback, comments, or suggestions. We'll get back to you as soon as possible.
When you need additional assistance (be it training, consulting, or integration services) our global certified solution provider partner network is ready to help.
At Inflectra, we are fully committed to provide our customers with the very best products and customer service.
We want to help developers extend and customize our tools to fit in with their needs. We provide robust APIs, sample code, and open source projects.