KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for custom fields and workflows you can create different support processes for your different products.
KronoDesk makes it easy for your customers to submit help desk tickets, attaching files and screenshots, making it easy for your support agents to reproduce issues and provide help.
Your support agents can use the powerful sorting, searching and filtering features to track and manage their assigned tickets.
The ticket editing screen lets your customer agents quickly and easily respond to custom help desk tickets. The system allows them to add notes, view the change history, attach documents and update the fields based on the workflow.