KronoDesk comes with a built-in online knowledge base where your agents can post the answers to common questions and issues.
The knowledge base allows you to categorize support articles into categories based on the different products and types of article. The tag cloud lets your customers quickly find articles related to specific topics.
You can drill down to look at the most recent and popular articles in each category:
The knowledge base is searchable by category, keyword and meta-tag, with the system using powerful free text search algorithms to find the best match:
The knowledge base article screen displays the text of the article, together with the list of associated tags. Clicking on the tags will display any other articles that share the same meta-tag, allowing customers to quickly find related information.
The KronoDesk article editor allows the embedding of rich content such as images, tables, and code snippets. In addition, KronoDesk lets you add related links and file attachments to provide additional information when appropriate.
Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.
At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)
We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)