When used with SpiraTeam you can integrate your customer support into your software development lifecycle. Tickets reported by end users that relate to product defects get seamlessly transitioned to the development team.
When used with SpiraTeam® you can integrate your customer support into your software development lifecycle. Each KronoDesk® ticket can generate new incidents in SpiraTeam so that customer requests can be seamlessly added to the affected SpiraTeam projects.
Once logged, each incident is displayed in KronoDesk together with its incident ID, name, type, status, priority, severity, owner, last update date and the name of the person who opened.
Clicking on the incident hyperlink will open up the incident in SpiraTeam in a new window. This allows support agents to view the status of the incidents use it to determine when the ticket can be resolved because the underlying product issue has been resolved.
SpiraTest combines test management, requirements traceability & bug-tracking
SpiraTeam brings your teams together, managing the entire application lifecycle
SpiraPlan lets you manage your programs and portfolio of projects like never before
Orchestrates your automated regression testing, functional, load and performance
The ultimate test automation platform for web, mobile, and desktop applications
The help desk system, designed specifically for software support teams
Cloud hosted, secure source code management - Git and Subversion
Exploratory testing capture tool that automatically records your testing activity
Our suite of Accelerators speed up your deployment and adoption of our products, increasing your return on investment and reducing the cost of ownership.
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We provide a number of resources to help customers learn how to get the most out of our products, with free online resources, virtual classrooms, and face to face.
Events are a big part of our awesome customer service. They are a chance to learn more about us, our products, and how to level up your skills with our tools.
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When you need additional assistance (be it training, consulting, or integration services) our global certified solution provider partner network is ready to help.
We want to help developers extend and customize our tools to fit in with their needs. We provide robust APIs, sample code, and open source projects.