When used with SpiraTeam you can integrate your customer support into your software development lifecycle. Tickets reported by end users that relate to product defects get seamlessly transitioned to the development team.
When used with SpiraTeam® you can integrate your customer support into your software development lifecycle. Each KronoDesk® ticket can generate new incidents in SpiraTeam so that customer requests can be seamlessly added to the affected SpiraTeam projects.
Once logged, each incident is displayed in KronoDesk together with its incident ID, name, type, status, priority, severity, owner, last update date and the name of the person who opened.
Clicking on the incident hyperlink will open up the incident in SpiraTeam in a new window. This allows support agents to view the status of the incidents use it to determine when the ticket can be resolved because the underlying product issue has been resolved.