KronoDesk provides integrated online support forums, making your customers more self-sufficient with routine issues so that your support personnel can focus their time on the critical issues and complex enquiries.
The customer support forums allow you to create different support forum categories for different products and customer needs. The system remembers which forums you have read and highlights any that have new threads or messages
The system displays the list of threads in each forum together with the number of replies and views. The system remembers which threads you have read and highlights any that have new messages.
The thread details page displays the original message together with a threaded list of customer and support agent replies. Users can subscribe to the thread/forum as an RSS feed.