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Support Forums

KronoDesk provides integrated online support forums, making your customers more self-sufficient with routine issues so that your support personnel can focus their time on the critical issues and complex enquiries.

Categories

The customer support forums allow you to create different support forum categories for different products and customer needs. The system remembers which forums you have read and highlights any that have new threads or messages


Forums

The system displays the list of threads in each forum together with the number of replies and views. The system remembers which threads you have read and highlights any that have new messages.


Threads

The thread details page displays the original message together with a threaded list of customer and support agent replies. Users can subscribe to the thread/forum as an RSS feed.


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About Inflectra

Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.

At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)

Our Guarantee

We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)