Premium Assistance Packages

Outstanding support is the foundation of our company, and we want your experience with our products to be delightful from the very start. For those customers who need additional assistance beyond our standard support tier, we offer different tiers of premium support and assistance packages.

Premium-Support Tiers

We offer four tiers of premium support and assistance packages that include services such as live screen-sharing, assistance sessions and major event support:

Details on Services Provided

Services Include:

Guided workspace setup and configuration - virtual sessions only
Project template customization (workflows, fields)
Creation of one (1) custom report (e.g., Velocity, Traceability)
"Ask the Expert" Q&A sessions for team leads
Configuration support for DataSync or RemoteLaunch integrations

Exclusions (Out of Scope):

Full-scale, project-managed data migrations
Custom integration development
Formal, multi-day team training sessions
Tasks covered by standard technical support
Rapise training/or Accelerator services
Includes advice and guidance about our systems and deployment, but no hands on keyboard
Wider IT infrastructure support such as web server or database server configuration
On Demand Technical Screen Shares

Event plans are special initiatives planned by a customer (e.g. server migration, product launch, data migration, integration go-live) where they need a team of Inflectra experts on standby for multiple days to support that event.

How Do I Get Started?

If you are interested in exploring how Spira Premium Services can benefit your organization, contact us or reach out to your Inflectra Account Manager today:

Details of the Support Tiers

	Bronze	Silver	Gold	Platinum
Screen Share Hours: Screen-share support sessions per month (up to 1 hour each). These hours are the maximum in each month. Hours do not roll over to the next month.	0	1 hour per month Silver screen-shares are limited to US working hours and need to be scheduled at least 2 business days in advance. Use it or lose it.	2 hours per month Gold screen-shares are limited to US working hours and need to be scheduled at least 1 business day in advance. Use it or lose it.	3 hours per month Platinum screen-shares include weekends and need to be scheduled at least 1 business day in advance. Use it or lose it.
Major Scheduled Event	-	-	1 event plan per year	2 event plans per year
Training	Complimentary access to Inflectra Campus premium training courses and certifications	Complimentary access to Inflectra Campus premium training courses and certifications	Complimentary access to Inflectra Campus premium training courses and certifications	Complimentary access to Inflectra Campus premium training courses and certifications
Assistance Hours: Assistance sessions per month, these hours are the maximum in each month. Hours do not roll over to the next month.	1 hour per month	2 hours per month	4 hours per month	12 hours per month
Strategic Meetings	-	-	Strategic round tables (2 per year, max 10 customers)	Strategic round tables (2 per year, max 10 customers) 1:1 meeting with product team (1 per year) 1 small feature fix per year (if feasible)
Annual Cost	$5,000 USD	$18,000 USD	$36,000 USD	$72,000 USD

How To Pay

We accept:

Credit card orders are processed by Authorize.Net and Global Payments Inc., industry leaders in safe, secure online transactions.

We also accept corporate purchase orders and wire transfers, please contact us for more details.

All prices are quoted in US Dollars and exclude applicable sales tax. If you want to receive a quote including any applicable taxes, or need a quote in another currency, please contact our sales team.