<

Help Desk Tools

SpiraPlan includes the ability to integrate with a variety of help desk tools, this allows you to streamline your customer support, with support enquires able to be converted seamlessly into product defects for speedy resolution.


ZenDesk


ZenDesk is a popular cloud-based customer service and support ticketing platform used by many companies around the world.

The SpiraPlan add-in for ZenDesk lets you log product defects discovered in the course of responding to a help desk ticket from an end-user. You can log the defect into SpiraPlan directly from the ZenDesk ticket. The created defect is then displayed in ZenDesk as part of the help desk ticket, so that once the bug is fixed, the support agent can work with the customer to use the solution.

Using SpiraPlan and ZenDesk together allows your development and support teams to work in harmony.


KronoDesk


KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs.

The SpiraPlan add-in for KronoDesk lets you log product defects discovered in the course of responding to a help desk ticket from an end-user. You can log the defect into SpiraPlan directly from the KronoDesk ticket. The created defect is then displayed in KronoDesk as part of the help desk ticket, so that once the bug is fixed, the support agent can work with the customer to use the solution.

About Inflectra

Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.

At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)

Our Guarantee

We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)