Help Desk Tools | Integrations | SpiraTeam
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Help Desk Tools

SpiraTeam includes the ability to integrate with a variety of help desk tools, this allows you to streamline your customer support, with support enquires able to be converted seamlessly into product defects for speedy resolution.


ZenDesk


ZenDesk is a popular cloud-based customer service and support ticketing platform used by many companies around the world.

The SpiraTeam add-in for ZenDesk lets you log product defects discovered in the course of responding to a help desk ticket from an end-user. You can log the defect into SpiraTeam directly from the ZenDesk ticket. The created defect is then displayed in ZenDesk as part of the help desk ticket, so that once the bug is fixed, the support agent can work with the customer to use the solution.

Using SpiraTeam and ZenDesk together allows your development and support teams to work in harmony.


KronoDesk


KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs.

The SpiraTeam add-in for KronoDesk lets you log product defects discovered in the course of responding to a help desk ticket from an end-user. You can log the defect into SpiraTeam directly from the KronoDesk ticket. The created defect is then displayed in KronoDesk as part of the help desk ticket, so that once the bug is fixed, the support agent can work with the customer to use the solution.