KronoDesk has been designed to optimize its features on any device, including iOS (iPhone, iPod, iPad), and Android (Nexus, Galaxy, etc.). Customers can browse the knowledge base, reply to forum posts and submit help desk tickets from any device.
KronoDesk has been designed to optimize its features on any device, whether that be a large desktop monitor, a tablet or mobile phone. The following sections outline some of the common scenarios for different types of device:
For full-size devices, KronoDesk maximizes the available screen real estate to display important information to the customers and employees, including the status, priority, dates and users associated with tickets.
Customer support agents can use the full desktop interface to sort, filter and organize their support tickets for maximum efficiency.
The powerful rich text editor and other editing tools are optimized on desktop devices to allow agents to write compelling content that informs users and customers on support topics.
For mid-sized devices, such as a tablet, lightweight laptop or similar hybrid device, KronoDesk provides an ideal tool for managers to review the current open tickets with the team:
With the integrated reporting dashboards, the support managers can use their tablets and other larger mobile devices to review the current metrics with management and customers.
For the smallest, phone-sized devices, KronoDesk cuts down the information displayed to maximize the screen real-estate devoted to the tasks that users will want to perform on the go.
Customers can use KronoDesk on their mobile devices to search and find knowledge base articles or support threads that match their needs:
When their problem is not solved by an existing article, they can use the mobile-optimized interface to submit help desk tickets right from their phone:
Once the ticket has been submitted (with any photos taken by the on-board camera), the user can follow the progress of their ticket directly from their phone: