Bug Tracking | Agile Project Management | SpiraPlan

Bug Tracking

Looking for a better way to track bugs and issues? SpiraPlan offers a complete bug tracking solution that is fully integrated with your planning system. Bug tracking features include support for customizable workflows and fields, flexible reporting, configurable email notifications, and fully editable statuses, priorities, severities and bug types.

What is Bug Tracking?

Originally bugs were so-called because they referred to real insects that shorted out the connections inside a computer. Nowadays bugs (also known as defects or issues) are the problems that occur in a system where it is not working as designed. Bugs can be either found during development / testing or when a system is in production. It is important to use a tool to manage your bugs and defects efficiently so that you deliver and maintain a quality product.

Bug / Issue Capture

SpiraPlan makes logging bugs really easy, you can log a bug from the Tracking > Incidents menu or straight from the shortcut right on the My Page screen:

Defects can be categorized into different types, including bugs, enhancements, issues, change requests, and risks. Each type has its own workflow and business rules. Defects can be logged in the system either through the web interface or by sending an email to a specific email address.

Bug / Defect Management

Once the defects have been captured, SpiraPlan provides the powerful tools for searching, assigning, tracking and managing the logged bugs and defects:

Incident Resolution Tracking

SpiraPlan lets different users collaborate on the identification, verification and resolution of a particular defect, with their comments tracked as a threaded discussion so that the case history is always available. Comments can be added through the web interface or through email.

Attachments & Screenshot Capture

You can upload document attachments or simply paste in a screenshot right into the defect. SpiraPlan provides an attachment view that allows you to view the existing attachments, delete an existing attachment and upload new documents from their workstation. In addition, there is a built-in screen capture utility for quickly adding screenshots to a test execution or incident report.

Customizable Workflows

SpiraPlan lets you categorize your logged defects into different types, each of which can have its own customizable workflow. This allows you to define different rules, permissions and operations for each of the different defect types:

Change History Tracking

All of the changes made to a particular artifact in the system are tracked by SpiraPlan, so that at any time you can view the history log of all the changes made to an artifact, including the date of the change, who made the change, and what information was changed. This gives you’re a complete audit log of all the changes made.